Refund policy

Returns & Refunds

We hope you love your Yore House purchase. If you change your mind, we’re here to help.

Cancelling your order

You may cancel your order before it is delivered.

If your order has already been dispatched, we may be unable to stop delivery. In this case, please follow the return instructions below once your item arrives.

Requesting a return

You may request a return within 14 calendar days, starting the day after you receive your item. If items from the same order arrive separately, this period begins the day after you receive the final item.

To submit a cancellation or return request, open the relevant order in your customer account and use the cancellation or return option, where available. Alternatively, contact hello@yorehouse.co.uk with your order number and the item(s) you wish to cancel or return.

You do not need to give a reason for a change-of-mind return within this period, and you do not have to use a particular form.

Please send your return within 14 days of notifying us of your decision to return it.

Item condition, security tags and return checks

Our Yore House security tags help protect against product substitution and return misuse. Please do not remove, cut, reattach or tamper with the security tag while deciding whether to keep your purchase. Please leave it securely attached when returning your item.

You may inspect your purchase as you would in a shop. Please avoid using, cleaning, repairing or altering it, or applying perfume or other products.

Please return the exact item supplied, together with its accompanying accessories, dust bags, boxes and certificates. A different or substituted item does not constitute a return of your purchase.

All returned items are checked to verify their identity, accompanying accessories and condition. A missing, damaged or altered security tag may require additional verification.

As our items are pre-owned, we assess returns against their condition when dispatched. Existing wear will not be treated as damage caused by you.

For change-of-mind returns, where handling beyond reasonable inspection has reduced the item’s value, we may deduct the actual reduction in value from your refund, as permitted by law. We will explain any deduction and provide supporting details.

These checks do not limit your statutory rights.

Return shipping

For change-of-mind returns, you are responsible for choosing a carrier, arranging the return and paying the return postage.

Please package your item securely. We recommend using a tracked service with appropriate cover for its value and keeping your proof of postage.

Please send returns to:

Yore House
Level 1, Building 3
566 Chiswick High Road
London
W4 5YA
United Kingdom

Please include your order number inside the parcel.

Inspection and refunds

When your return arrives, we will check the item and its accessories against their condition when dispatched, including any additional wear, damage or alterations.

We normally process refunds within 3–5 working days of receiving your return, using the original payment method. Your bank or payment provider may take additional time to credit your account.

For returns under your legal right to cancel, we issue refunds without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If you cancel your entire order, we also refund any standard delivery charge you paid. Any additional amount paid for premium delivery above the standard delivery charge is not refundable.

Faulty, damaged or incorrectly described items

If your item arrives damaged, is faulty or does not match its description, please contact hello@yorehouse.co.uk so we can arrange an appropriate remedy. We will cover reasonable return postage costs for these returns.

The change-of-mind deadline and our request to retain tags do not limit your statutory rights.